24/7 Real-Time Response Center:
Always A Human Voice
The AlertGPS Safety Monitoring Center is available 24/7, with professionally trained agents able to handle any type of emergency situation. Our Monitoring Center can dispatch emergency assistance anywhere nationwide in seconds.
Award-Winning Response Center
Our 24/7/365 Response Center is UL ListedTM, Installation Quality (IQ), and CSAA 5 Diamond certified. Each of the three redundant centers are fully staffed with professionally trained agents who care deeply about the emergency services they provide to each of your employees.
Learn How Our Response-Center Works
Emergency Communications Flow
Alert - 2 Way Voice
At the touch of a single button, any user can initiate SOS and non-emergency calls within seconds.
Locate And Communicate
SOS call received by trained agents at the AlertGPS Safety Monitoring Center, who are able to quickly identify the worker, their location and dispatch emergency help if needed.
Respond
Emergency services respond while our trained agents stay on the line to ensure users get the help they need.
Customized Action Plans
AlertGPS develops a Customized Action Plan for each customer, specifying how all emergency signals will be handled. Customers have the options to:
- Establish a Priority Call List of customer representatives to receive phone calls in the event of an emergency dispatch situation (e.g. the customer’s Safety Officer)
- Establish customized safety protocols
- Select a default emergency dispatch option
- Designate customer representative(s) to receive post-event disposition emails detailing the emergency signal outcome
When’s The Right Time To Press The Button
Enhanced Safety Features
Trained Professional Agents
Trained professionals available 24/7 to answer the call, assess the situation and provide the most efficient emergency service available.
Customized Action Plans
Our agents follow an action plan designed by you with your specific company needs in mind.
After-Incident Update
Employers can communicate with all or any subset of their workforce immediately via AlertGPS’ mass notification platform.
Rapid Call Response
Average call answer time is less than 8 seconds. Handles over 12 million signals per month.
Highest Industry Certifications
If a worker feels threatened and wants to summon others nearby for help, the worker can press the Personal Alarm button on the Device to initiate a loud alarm.
Total System Redundancy
Two Fully Redundant locations with immediate failover capabilities.
Companion Mode
If a worker feels uneasy for any reason (e.g. lost, unfamiliar neighborhood, dark parking lot), they can press the SOS button and speak with a Monitoring Center agent. Our trained agents will stay on the line until the worker gives a clear indication that all is well. During a companion call, the agent is always aware of the worker’s location and is ready to dispatch emergency services immediately, if needed.
Fall Detection
If a worker falls on the job, the AlertGPS Active Halo® device will automatically initiate an audible message. If the device-holder does not cancel the alert the Active Halo® device auto-calls our Monitoring Center. The agent will respond to the call, and dispatch emergency assistance if help is needed, even if the device-holder is non-responsive.
Voice Call Back
The Monitoring Center can call into an Active Halo® device at any time to initiate a 2-way voice conversation with the lone worker. No action is required by the lone worker to answer the device – the call is automatically connected, and the hands-free speaker is engaged.
Protect Your Workers Today
If you’d like to learn more about AlertGPS’s workforce safety solution and 24/7 Safety Monitoring Center, please call
855-368-8555